My top 3 workplace training tips

My top 3 workplace training tips

The phone rings again and your trainee is called off to attend to another customer. You sit patiently waiting for her to return and shuffle some assessment papers around in your folder. You can’t help but think that this workplace isn’t serious about training. Or that...

Documenting Emotional Behaviours

Excerpt from our Diploma of Leadership and Management program Documenting behaviours To analyse emotional behaviours, collecting and recording your data accurately is essential. It is difficult to recall subtle emotional behaviours accurately more than 60 minutes...