Course Content
Identify communication requirements
This topic focuses on effective communication by first confirming the authority to represent an organisation, adhering to policies and procedures. It involves identifying and managing confidential information while also understanding the audience's information needs and crafting communication in line with the communication's purpose.
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Requirements for Effective Communication within an Organisational Framework.
03:06
Confidentiality and Privacy
01:45
Know your audience and select your style
03:49
Active Listening
03:21
Reviewing how to establish better communication
Negotiating with Stakeholders
This topic focuses on negotiation skills to achieve mutually agreed outcomes. Negotiating with stakeholders involves the process of reaching mutually beneficial agreements or compromises with individuals or groups who have a vested interest in a particular project, decision, or outcome. It typically entails open communication, active listening, and finding common ground to address concerns, interests, and objectives. Effective negotiation with stakeholders is crucial in project management, business, and various other contexts to build consensus, resolve conflicts, and ensure that the needs and expectations of all parties are met.
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Negotiating with the stakeholders
03:52
Negotiaton
Participate in and lead meetings
This topic covers effective meeting participation and leadership. It involves recognising the need for meetings, scheduling to accommodate stakeholders, preparing materials, conducting meetings, actively contributing to discussions, striving for consensus on meeting objectives, and summarising and distributing meeting outcomes to stakeholders.
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Identifying the need for meetings and scheduling
03:24
Conducting meetings
03:56
Make presentations
Making presentations involves selecting suitable forums aligned with organisational goals, tailoring tone, structure, and style to the audience, and preparing presentations for specific outcomes. Presenters should encourage questions, follow up with stakeholders after the presentation, and evaluate their performance, identifying areas for improvement. This process ensures effective communication and engagement in line with organisational objectives.
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Presenting skills
06:06
Final review
BSBCMM511 – Communicate with influence
About Lesson

Confidential information could be any information that an organisation or person wishes not to make public. It is important to keep information secure and confidential to protect against possible online threats, misuse of information, theft, espionage and damage to the organisation’s reputation.

Failure to secure and protect confidential business information can lead to the loss of business or clients. Disclosure of sensitive employee and management information can also lead to a loss of employee trust, confidence and loyalty, as well as a loss of loss of productivity.

Management information about internal activities that are highly confidential, information about planned redundancies, budgets and forecasts or new products and services should always be kept confidential.

This type of information is usually made available to, or is acquired through a relationship between the parties. Information may relate to operational activities or products and services of an organisation. It can also refer to intellectual property, copyright and trade secrets. Documents about a business’s organisational structure, policies and procedures, finances, strategies and transactions are in most cases also considered to be confidential.

Exercise Files
Privacy Principles_quick-reference-tool.pdf
Size: 8.54 MB
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