Course Content
Identify communication requirements
This topic focuses on effective communication by first confirming the authority to represent an organisation, adhering to policies and procedures. It involves identifying and managing confidential information while also understanding the audience's information needs and crafting communication in line with the communication's purpose.
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Requirements for Effective Communication within an Organisational Framework.
03:06
Confidentiality and Privacy
01:45
Know your audience and select your style
03:49
Active Listening
03:21
Reviewing how to establish better communication
Negotiating with Stakeholders
This topic focuses on negotiation skills to achieve mutually agreed outcomes. Negotiating with stakeholders involves the process of reaching mutually beneficial agreements or compromises with individuals or groups who have a vested interest in a particular project, decision, or outcome. It typically entails open communication, active listening, and finding common ground to address concerns, interests, and objectives. Effective negotiation with stakeholders is crucial in project management, business, and various other contexts to build consensus, resolve conflicts, and ensure that the needs and expectations of all parties are met.
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Negotiating with the stakeholders
03:52
Negotiaton
Participate in and lead meetings
This topic covers effective meeting participation and leadership. It involves recognising the need for meetings, scheduling to accommodate stakeholders, preparing materials, conducting meetings, actively contributing to discussions, striving for consensus on meeting objectives, and summarising and distributing meeting outcomes to stakeholders.
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Identifying the need for meetings and scheduling
03:24
Conducting meetings
03:56
Make presentations
Making presentations involves selecting suitable forums aligned with organisational goals, tailoring tone, structure, and style to the audience, and preparing presentations for specific outcomes. Presenters should encourage questions, follow up with stakeholders after the presentation, and evaluate their performance, identifying areas for improvement. This process ensures effective communication and engagement in line with organisational objectives.
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Presenting skills
06:06
Final review
BSBCMM511 – Communicate with influence
About Lesson

We are constantly communicating with others, in our homes, in our workplaces, in the groups we belong to, and in the community. No matter how well we think we understand each other, we all tend to have our judgments about people who are from a different group to us.

All workers or stakeholders may not be fluent in the primary language used in the workplace. This can cause challenges, such as difficulty expressing their needs or difficulty negotiating.

You may need to adapt your communication to suit the need of your audience. This might include access to a translator, helping other employees and clients by repeating information/requests or translating written information.

Furthermore, “culture” is often at the root of communication challenges. Our culture influences our approach to problems, and how we engage with others. When we participate in teamwork, we are often surprised at how differently people approach tasks.

In different cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of “yes” varies from “maybe, I’ll consider it” to “definitely so,” with many shades in between.

For example, if there is the need for cross-cultural communication, strategies such as the following could be implemented:

  • Developing an awareness of individual cultures and differences in communication.
  • Keeping communication clear, simple and unambiguous.
  • Avoiding humour as humour can vary across cultures.
  • Being courteous and respectful.
  • Using appropriate language
  • Using aids or support to communicate, such as an interpreter.

Other factors that can support language that is appropriate for the audience includes:

  • avoiding jargon
  • using communicative body language
  • positive body language such as eye contact
  • using appropriate language
  • allowing for diversity and different abilities
  • avoiding slang, biased or euphemisms, sexist or racist language
  • avoiding stereotyping
  • language appropriate to the content and level of ability.

The language being used whether written or verbal may also be a requirement of the organisation such as the level of formality to be used or structure, style and format.

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