Effective communication within an organisational framework is crucial for operating efficiently and complying with legal requirements. This involves the use of communication protocols, formal documents outlining standards for internal and external communication. These protocols assign responsibilities, identify audiences, specify communication methods, and set frequencies. Organisational policies and practices should encourage open communication, alternative viewpoints, and positive relationships, supported by regular meetings and updates.
Customers and clients should have opportunities for interaction and grievance resolution. Media relations strategies should be developed, including updating major news sources and coordinating messaging on social media. Clear procedures for making public statements are essential. Policies and procedures underpinning communication protocols cover various aspects, including the Code of Conduct, Human Rights, Social Media, IT, Delegations, Privacy, and Communications. Organisations may also have policies for meeting conduct, participation, and presentation-making, aligning with legislative requirements and safety regulations.
Organisational requirements can include communication timings, cost approvals, corporate standards, information release rules, and specific presentation styles and formats. Effective communication and adherence to protocols and policies contribute to a positive and compliant organisational environment.