Course Content
A critical thinking approach
We all make decisions and solve problems each day – in both our personal lives and workplaces. Some decisions are quick and easy to make. Perhaps the problem or issue you encounter is a familiar one that has a tried and tested solution. However, often times the solution to your issue is not straight forward and its resolution requires more than your intuition. Some decisions you make are critical, whereas others are non-critical.
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What is a critical thinking approach?
03:02
Identifying the problem (part 1)
01:42
Identifying the problem (part 2)
02:30
Reviewing how to identify problems
From Problems to Risks
01:52
Critical thinking for resolving complex issues
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Sourcing accurate information
02:32
The 5 Why’s
01:40
Resolving issues
Making and reviewing decisions
Making and reviewing critical decisions is vital because it directly impacts outcomes in personal and professional life. Thoroughly assessing options, risks, and potential consequences helps avoid costly mistakes and achieve goals effectively. Regularly reviewing decisions ensures ongoing relevance and adaptability, particularly in dynamic environments. It promotes learning from past experiences and allows for necessary adjustments, enhancing decision-making skills and the ability to navigate complex situations successfully.
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Scoping your options and presenting your decision
01:28
Recording and actioning feedback
01:35
BSBCRT611 Apply critical thinking for complex problem solving
About Lesson

Recording feedback and using a feedback register after presenting solutions to a problem is crucial for several reasons. It enables systematic documentation of stakeholders’ opinions and concerns, fostering transparency and accountability. By analysing this feedback, you can refine and improve solutions, ensuring they align with expectations and needs. It also provides a valuable record of decision-making processes and allows for continuous learning and adaptation, enhancing the overall problem-solving and decision-making capabilities of an organisation.

A sample feedback register is provided in your exercise files. After watching the lesson, download the template for use in your assessment. 

 

Exercise Files
Feedback register template.docx
Size: 18.12 KB
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