Course Content
A critical thinking approach
We all make decisions and solve problems each day – in both our personal lives and workplaces. Some decisions are quick and easy to make. Perhaps the problem or issue you encounter is a familiar one that has a tried and tested solution. However, often times the solution to your issue is not straight forward and its resolution requires more than your intuition. Some decisions you make are critical, whereas others are non-critical.
0/5
What is a critical thinking approach?
03:02
Identifying the problem (part 1)
01:42
Identifying the problem (part 2)
02:30
Reviewing how to identify problems
From Problems to Risks
01:52
Critical thinking for resolving complex issues
0/3
Sourcing accurate information
02:32
The 5 Why’s
01:40
Resolving issues
Making and reviewing decisions
Making and reviewing critical decisions is vital because it directly impacts outcomes in personal and professional life. Thoroughly assessing options, risks, and potential consequences helps avoid costly mistakes and achieve goals effectively. Regularly reviewing decisions ensures ongoing relevance and adaptability, particularly in dynamic environments. It promotes learning from past experiences and allows for necessary adjustments, enhancing decision-making skills and the ability to navigate complex situations successfully.
0/2
Scoping your options and presenting your decision
01:28
Recording and actioning feedback
01:35
BSBCRT611 Apply critical thinking for complex problem solving
About Lesson

The 5 Whys technique is a problem-solving method that involves asking “why” repeatedly to get to the root cause of an issue. It encourages in-depth analysis by iteratively probing the reasons behind a problem. For each answer to “why,” another “why” is asked until a fundamental cause is identified. By exploring multiple layers of causation, it helps uncover not only the immediate symptoms of a problem but also the underlying factors contributing to it. This technique is valuable in process improvement, troubleshooting, and problem resolution, as it allows organisations to address the root causes rather than just addressing surface-level symptoms, leading to more effective and long-lasting solutions.

Previous
Next