Course Content
Communicating your organisational mission and goals
This topic focuses on aligning an organisation's mission and goals with its strategic direction. It establishes links between these objectives and the responsibilities of various stakeholders, ensuring effective communication through suitable media and language. It also involves setting clear expectations, investigating incidents, and following organisational policies for communication.
0/5
What is a critical thinking approach?
03:02
Identifying the problem (part 1)
01:42
Identifying the problem (part 2)
02:30
Reviewing how to identify problems
From Problems to Risks
01:52
Influencing groups and individuals
This topic involves decision-making in line with policies, promoting policy improvements, adapting to global and technological changes, and representing the organisation in media and community contexts.
0/3
Sourcing accurate information
02:32
The 5 Why’s
01:40
Resolving issues
Building and supporting teams
This topic focuses on effective team leadership. It involves assigning roles based on competencies and operational plans, providing necessary resources, cultivating a positive workplace culture, and encouraging teams to innovate in their approach to tasks.
0/2
Scoping your options and presenting your decision
01:28
Recording and actioning feedback
01:35
Demonstrating personal and professional competence
This topic emphasises personal and professional growth by promoting ethical behaviour, adapting leadership and interpersonal styles, setting and pursuing objectives, and engaging in continuous professional development and networking.
BSBLDR602 Provide leadership across the organisation
About Lesson

The 5 Whys technique is a problem-solving method that involves asking “why” repeatedly to get to the root cause of an issue. It encourages in-depth analysis by iteratively probing the reasons behind a problem. For each answer to “why,” another “why” is asked until a fundamental cause is identified. By exploring multiple layers of causation, it helps uncover not only the immediate symptoms of a problem but also the underlying factors contributing to it. This technique is valuable in process improvement, troubleshooting, and problem resolution, as it allows organisations to address the root causes rather than just addressing surface-level symptoms, leading to more effective and long-lasting solutions.

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