This unit of competency encompasses skills and knowledge related to team leadership, continuous improvement, and innovation within an organisational context. In the first part, it emphasises the establishment of effective team dynamics by identifying team members, clearly communicating objectives, monitoring performance, seeking input from stakeholders for potential enhancements, mentoring team members, and fostering an environment that encourages innovation. Team leaders are encouraged to mentor and coach their team members to contribute to continuous improvement and innovation within the organisation.

The second part of the unit focuses on identifying areas for improvement, whether in supply chains, operational systems, or service processes. This involves analysing performance reports, staying attuned to changing trends and opportunities, conducting gap analyses, and working collaboratively with team members to pinpoint improvement needs. Additionally, it emphasises the implementation of innovative processes, including setting objectives, managing change impacts, establishing contingency plans, addressing failures through investigation and analysis, and capturing and managing knowledge gained during activities. Overall, the unit seeks to develop a workplace culture that values continuous improvement, innovation, and learning, with a commitment to evaluating and refining systems and processes based on feedback from relevant stakeholders.