This unit centers on effective communication protocols within an organization. It begins with analyzing internal and external information needs and then developing communication protocols aligned with organisational goals. These protocols should be adaptable to various contexts and supported by relevant materials. It also covers coordinating communication efforts, including directing others to communicate in line with organisational requirements and explaining complex information persuasively. It emphasises motivation for respectful communication, even among diverse backgrounds, and addressing communication challenges to ensure clarity.

Furthermore, it covers persuasive presentation and negotiation techniques, such as using various communication styles, presenting information clearly and persuasively, and negotiating with a focus on key outcomes. And lastly, it emphasises reviewing communication practices through mentoring, feedback collection, identification of areas for improvement, and implementation of improvement plans for team or organisational communication processes. Overall, this unit equips individuals with essential communication skills and strategies to facilitate effective communication in diverse contexts.