The 5 Whys technique is a problem-solving method that involves asking “why” repeatedly to get to the root cause of an issue. It encourages in-depth analysis by iteratively probing the reasons behind a problem. For each answer to “why,” another “why” is asked until a fundamental cause is identified. By exploring multiple layers of causation, it helps uncover not only the immediate symptoms of a problem but also the underlying factors contributing to it. This technique is valuable in process improvement, troubleshooting, and problem resolution, as it allows organisations to address the root causes rather than just addressing surface-level symptoms, leading to more effective and long-lasting solutions.
Establish communication protocols
Coordinate effective communication
Present and negotiate persuasively
Review communication practices