Course Content
Establish communication protocols
This topic centers on establishing effective communication protocols within an organisation. It involves analysing information needs, developing or structuring protocols aligned with organisational goals, adapting them for different contexts, and preparing materials to support their implementation.
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What is a critical thinking approach?
03:02
Identifying the problem (part 1)
01:42
Identifying the problem (part 2)
02:30
Reviewing how to identify problems
From Problems to Risks
01:52
Coordinate effective communication
This topic focuses on coordinating effective communication within an organisation. It involves directing others to align their communication with organisational requirements and goals, explaining complex information persuasively, motivating respectful communication, particularly among diverse backgrounds, and addressing communication challenges to ensure clarity and understanding.
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Sourcing accurate information
02:32
The 5 Why’s
01:40
Resolving issues
Present and negotiate persuasively
This topic focuses on persuasive presentation and negotiation skills. It includes identifying and utilising diverse communication styles for various audiences, presenting information clearly and persuasively, evaluating differing perspectives and outcomes critically, negotiating toward final outcomes with a focus on key objectives, and confirming and implementing negotiated or communicated outcomes effectively using appropriate methods.
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Scoping your options and presenting your decision
01:28
Recording and actioning feedback
01:35
Review communication practices
This topic centers on reviewing and improving communication practices. It involves providing mentoring to assist others in achieving communication goals, gathering feedback from diverse sources to manage communication and negotiation outcomes, identifying and documenting areas for improvement in team or organisational communication practices, and implementing plans to enhance communication processes.
BSBXCM501 Lead communication in the workplace
About Lesson

The 5 Whys technique is a problem-solving method that involves asking “why” repeatedly to get to the root cause of an issue. It encourages in-depth analysis by iteratively probing the reasons behind a problem. For each answer to “why,” another “why” is asked until a fundamental cause is identified. By exploring multiple layers of causation, it helps uncover not only the immediate symptoms of a problem but also the underlying factors contributing to it. This technique is valuable in process improvement, troubleshooting, and problem resolution, as it allows organisations to address the root causes rather than just addressing surface-level symptoms, leading to more effective and long-lasting solutions.

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