Evaluating training programs

By Dan Categories: RTO management
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About Course

In order to become a Registered Training Organisation (RTO) an organisation must ensure that it complies with the standards and conditions set by the national VET regulator, ASQA (except WA and Vic). To successfully maintain its registration, an RTO is subject to very strict scrutiny and can be called upon at any time to justify its training and delivery methods. This scrutiny can take the form of internal or external evaluations—or audits—and these must form part of the organisation’s continuous improvement program. Every aspect of RTO operations must, at some point, undergo such an evaluation if the organisation is to remain compliant with ASQA requirements. The point of all training programs is that they increase the learner’s employment capabilities. Indeed, under certain government-funded programs it is a key performance indicator (KPI) that participants in a program achieve an employment outcome.

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Course Content

Plan and prepare evaluation
Any evaluation must be properly planned. You must be clear about the purpose of the evaluation and what criteria will be used to determine outcomes. You will also need access to information and the assistance of experienced stakeholders. These factors must come together efficiently to achieve a successful review.

Collect and collate evaluation data
With the project plan prepared, and task roles and responsibilities allocated, the review process can begin. Initially this means gathering all relevant documents and information for evaluation. This may mean conducting interviews with staff and students, or simply getting together the learning and assessment strategies, assessment tools or policy and procedure manuals in line with the scope of the audit or review.

Analyse evaluation information and make conclusions
The information collected is only as good as the knowledge you are able to draw from it and the use to which that knowledge is put. This part of the process requires the use of analysis and interpretation skills to evaluate all the information gathered as well as the organisation’s management systems. The analysis of the documentation and systems is extremely important as far-reaching decisions could be based on the outcome of this process. It is vital, therefore, that the information you analyse is relevant, current and of sufficient quality and quantity.

Report on the conclusions and recommendations
The final part of the review process is the formal report on the findings of the evaluations undertaken. This report should then, ideally, form part of the organisation’s continuous improvement program. The report should include information on any breaches of compliance identified as well as suggestions for their rectification.

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