Irrespective of the type of organisation you work for, various stakeholders will always be involved in any training program you design and deliver. These stakeholders may be your clients, facilitators, administration staff and industry experts. You will need to discuss and confirm with them the requirements of the program. For example, these discussions could take place with the following:
The person to be trained, so that you can get an idea of their:
- ♦ existing competency levels
- ♦ learning style, to tailor the program to their specific needs and requirements
- ♦ general attitude towards work and training
- ♦ any future aspirations they may have, so that these might be incorporated.
The participant’s supervisor, so that you can:
- ♦ get their opinion on the participant’s current competency (which opinion might differ from the participant’s)
- ♦ get specific information on how things should be done in their department and the industry standards to which they expect work to be carried out
- ♦ determine what the workplace priorities are.
The organisation’s management, so that you can:
- ♦ get a picture of where the training will fit in with the organisation’s overall staff policies
- ♦ learn about company standards, policies and procedures that may need to be included in the training
- ♦ determine the parameters of the training requirements, which could include discussions about:
- a) timeframes for training
- b) location of training
- c) costs and other resources required
- d) scale of the training—whether it will encompass an entire qualification, or only a few units from a qualification, and so on.