Support the development of adult language literacy and numeracy skills

The current function of LLN skills in Australian society 

This can have a significant impact on an individual’s participation in work, education and the community. LLN development must therefore be considered in terms of purpose and context. 

Purpose may relate to (but is not limited to); 

  • an in depth understanding of the LLN requirements of the industry, organisation or job role 

  • accurate identification of LLN skills of the learner before any training is designed 

  • inclusion of clear advice on the LLN skill requirements of the tasks to be performed 

  • development of strategies to both overcome LLN issues within the workforce and ensure each member of staff is afforded equal opportunity to succeed in their role.  

Context that affects language use can include: 

  • how the choice of linguistic style is affected by roles and relationships. For example, the linguistic style will vary greatly depending on the work environment; working in a childcare environment will require a very different style of language to working in a nightclub, on a construction site, or in a legal office. Thus, any training design will need to take workplace roles and context into consideration. 

  • how levels of formality are affected by factors such as age, role and ethnicity. Not everyone appreciates being addressed by their first name upon being introduced just as not everyone appreciates being referred to as “guys”. The level of formality used in addressing others will depend on your relationship to them. For example, you would never call your company’s group chairman by their first name (unless they invited you to).