Course Content
Identify communication requirements
This topic focuses on effective communication by first confirming the authority to represent an organisation, adhering to policies and procedures. It involves identifying and managing confidential information while also understanding the audience's information needs and crafting communication in line with the communication's purpose.
Negotiating with Stakeholders
This topic focuses on negotiation skills to achieve mutually agreed outcomes. Negotiating with stakeholders involves the process of reaching mutually beneficial agreements or compromises with individuals or groups who have a vested interest in a particular project, decision, or outcome. It typically entails open communication, active listening, and finding common ground to address concerns, interests, and objectives. Effective negotiation with stakeholders is crucial in project management, business, and various other contexts to build consensus, resolve conflicts, and ensure that the needs and expectations of all parties are met.
Participate in and lead meetings
This topic covers effective meeting participation and leadership. It involves recognising the need for meetings, scheduling to accommodate stakeholders, preparing materials, conducting meetings, actively contributing to discussions, striving for consensus on meeting objectives, and summarising and distributing meeting outcomes to stakeholders.
Make presentations
Making presentations involves selecting suitable forums aligned with organisational goals, tailoring tone, structure, and style to the audience, and preparing presentations for specific outcomes. Presenters should encourage questions, follow up with stakeholders after the presentation, and evaluate their performance, identifying areas for improvement. This process ensures effective communication and engagement in line with organisational objectives.
BSBCMM511 – Communicate with influence
About Lesson

The skills for organising business meetings apply to almost everyone in the workforce, and especially to those in positions of leadership. A reasonable amount of planning and preparation is required to ensure that a meeting runs smoothly. The better the planning and the more prepared people are, the more likely the meeting is to achieve the desired outcome.

When planning a meeting, you should be able to clearly define its purpose. The purpose of the meeting will determine the size and style of the meeting to be held.

An inclusive meeting means everyone in your team feels like they have the opportunity and confidence to take part. By running an inclusive meeting, you’ll get different viewpoints, which may result in better outcomes.

Some examples of the types of meetings that are held in a workplace environment are:

Additional resource: The Australian Institute of Company Directors (AICD) have a number of tools and resources for those wanting to run formal meetings. The AICD standards have been embraced by most of Australia’s large enterprises, and are now taught as the best practice in meeting protocols. Access these resources here: