BSBLDR523 Lead and manage effective workplace relationships

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About Course


Unleash Your Leadership Potential

Do you dream of leading a high-performing team where individuals thrive and contribute their best? BSBLDR522: Manage People Performance is your gateway to achieving that dream. This unit equips you with the essential skills and knowledge to effectively supervise, motivate, and develop your staff. Imagine a world where you can confidently set clear goals, deliver constructive feedback that empowers growth, and cultivate a culture of continuous learning within your team. The unit equips you to make that vision a reality.

Throughout this comprehensive course, you’ll delve into the world of performance management, gaining a practical framework for maximising your team’s potential. Learn how to strategically allocate work based on individual strengths and skill sets, ensuring tasks are completed efficiently and effectively. Develop the ability to identify areas for improvement and implement performance improvement processes that are fair, transparent, and focused on development. The unit also equips you with a solid understanding of relevant legal and organisational requirements, ensuring your performance management practices are compliant and effective. By the end of the course, you’ll be well-equipped to conduct clear, constructive performance reviews that motivate your team and set them on a path to continuous growth and success.

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What Will You Learn?

  • 📈 Develop, implement and monitor a performance management system according to legislative and organisational requirements.
  • 🎯 Set clear and measurable performance goals aligned with organisational objectives.
  • 💬 Conduct performance reviews that provide constructive feedback and identify opportunities for development.
  • 📚 Utilise a variety of coaching techniques to motivate and develop individual and team performance.
  • 🔧 Implement effective performance improvement processes to address underperformance.
  • 🔒 Maintain accurate and confidential performance records in accordance with organisational policies.
  • 🛠️ Identify and utilise relevant resources to support staff development.
  • 🗣️ Communicate effectively with staff regarding performance expectations and outcomes.
  • 🌱 Promote a culture of continuous learning and development within the team.
  • 🤝 Demonstrate ethical and professional conduct throughout the performance management process.

Course Content

Establishing effective workplace relationship processes
1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel

Assess performance & provide feedback
2.1 Review performance management and processes according to legislation, organisational objectives and policies 2.2 Train participants in the performance management and review process 2.3 Conduct performance management according to organisational policies procedures and relevant timelines 2.4 Monitor and evaluate performance according to performance standards and key performance indicators 3.1 Provide informal feedback and coaching to staff 3.2 Advise relevant personnel, where performance is poor and take necessary actions 3.3 Document feedback according to the organisational performance management system 3.4 Conduct formal structured feedback sessions as necessary and according to organisational policy

Manage performance follow up
4.1 Develop performance improvement and development plans according to organisational policies 4.2 Monitor underperforming individuals according to organisational policies 4.3 Respond to underperforming individuals, as required 4.4 Reinforce excellence in performance through recognition and continuous feedback

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