Course Content
Establishing effective workplace relationship processes
1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel
Assess performance & provide feedback
2.1 Review performance management and processes according to legislation, organisational objectives and policies 2.2 Train participants in the performance management and review process 2.3 Conduct performance management according to organisational policies procedures and relevant timelines 2.4 Monitor and evaluate performance according to performance standards and key performance indicators 3.1 Provide informal feedback and coaching to staff 3.2 Advise relevant personnel, where performance is poor and take necessary actions 3.3 Document feedback according to the organisational performance management system 3.4 Conduct formal structured feedback sessions as necessary and according to organisational policy
Manage performance follow up
4.1 Develop performance improvement and development plans according to organisational policies 4.2 Monitor underperforming individuals according to organisational policies 4.3 Respond to underperforming individuals, as required 4.4 Reinforce excellence in performance through recognition and continuous feedback
BSBLDR523 Lead and manage effective workplace relationships
About Lesson

Fostering Strong Bonds: Systems, Policies, and Procedures for Effective Work Relationships

Building a positive and productive work environment hinges on strong relationships between colleagues. Here’s a breakdown of how systems, policies, and procedures can act as cornerstones for achieving this:

1. Systems:

Communication Platforms

Utilise platforms like instant messaging, project management software, or internal social media to foster easy information flow and collaboration. Schedule team meetings, project huddles, and one-on-ones to keep everyone informed, engaged, and connected.

Performance Management Systems

Establish transparent performance goals and expectations to ensure everyone is on the same page and working towards shared objectives. Implement a system for regular feedback (both positive and constructive) to acknowledge achievements, identify areas for improvement, and promote growth.

Recognition and Reward Systems

Encourage team members to acknowledge each other’s contributions. This builds morale and fosters a sense of appreciation. Recognise and reward individuals and teams for exceeding goals or demonstrating exceptional teamwork.


2. Policies:

Code of Conduct

A clearly defined code of conduct outlining expectations for respectful communication, professional behaviour, and conflict resolution sets the tone for a positive work environment.

Policies promoting diversity and inclusion create a space where everyone feels valued, respected, and safe to contribute their unique ideas and perspectives.

Anti-Harassment and Discrimination

 Implement a clear zero-tolerance policy for harassment and discrimination to ensure a safe and respectful work environment for all. Establish clear and accessible channels for reporting harassment or discrimination, so employees feel comfortable coming forward with concerns.

Work-Life Balance

Consider offering flexible work schedules, remote work options, or paid time off policies to promote a healthy work-life balance for employees. Boundaries are important. Consider policies encouraging employees to disconnect from work emails or calls outside working hours to prevent burnout.


3. Procedures:

Onboarding and Training

A well-structured onboarding program can help new employees feel welcomed, integrated, and equipped to succeed. Organise team-building exercises or social events to encourage interaction and break down barriers between colleagues.

Conflict Resolution Procedures

Establish clear procedures for resolving conflict constructively, ensuring disagreements are addressed fairly and productively. Consider offering mediation services to facilitate communication and find mutually agreeable solutions to workplace conflicts.

Information Sharing Protocols:

Develop clear protocols for sharing information across teams and departments, ensuring everyone has access to the information they need to perform their jobs effectively. Create a knowledge-sharing platform or system to capture and share expertise within the organisation.

By implementing these systems, policies, and procedures, organisations can create a foundation for nurturing positive work relationships. Remember, a successful work environment requires ongoing commitment and effort. Regularly review and update these systems to ensure they continue to meet the evolving needs of your workplace.