Course Content
Establishing effective workplace relationship processes
1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel
Assess performance & provide feedback
2.1 Review performance management and processes according to legislation, organisational objectives and policies 2.2 Train participants in the performance management and review process 2.3 Conduct performance management according to organisational policies procedures and relevant timelines 2.4 Monitor and evaluate performance according to performance standards and key performance indicators 3.1 Provide informal feedback and coaching to staff 3.2 Advise relevant personnel, where performance is poor and take necessary actions 3.3 Document feedback according to the organisational performance management system 3.4 Conduct formal structured feedback sessions as necessary and according to organisational policy
Manage performance follow up
4.1 Develop performance improvement and development plans according to organisational policies 4.2 Monitor underperforming individuals according to organisational policies 4.3 Respond to underperforming individuals, as required 4.4 Reinforce excellence in performance through recognition and continuous feedback
BSBLDR523 Lead and manage effective workplace relationships
About Lesson

Taking Your High-Performing Team to the Next Level: Development Options

High-performing teams are a valuable asset, but there’s always room for growth! Here are some staff development options to push your team to even greater heights:

Leadership & Management Development:

  • Focus: Equipping team leads with advanced skills in coaching, delegation, conflict resolution, and strategic planning.
  • Benefits: Empowers leaders to create a more supportive and motivating environment, fostering individual and team development.
  • Options:
  1. Management development programs offered by professional organisations ( or business schools.
  2. Leadership coaching programs can provide personalised guidance for team leads.


Advanced Skill Development:

  • Focus: Investing in further development of the team’s core competencies or introducing new skill sets relevant to future challenges.
  • Benefits: Enhances the team’s collective expertise, allowing them to tackle more complex problems and projects.
  • Options:
  1. Industry-specific training programs or workshops.
  2. Online courses or certifications relevant to the team’s field.


Cross-Training & Collaboration:

  • Focus: Encouraging collaboration and knowledge sharing across different functions within the team.
  • Benefits: Breaks down silos, fosters innovation, and allows team members to support each other in new ways.
  • Options:
  1. Job shadowing programs where team members learn from colleagues in different roles.
  2. Cross-functional project teams can tackle challenges requiring diverse skill sets.


Innovation & Creativity Programs:

  • Focus: Stimulating creative thinking and problem-solving skills to generate new ideas and approaches.
  • Benefits: Enhances the team’s ability to adapt to change, develop innovative solutions, and stay ahead of the curve.
  • Options:
  1. Design thinking workshops that teach creative problem-solving methodologies.
  2. Innovation challenges that encourage brainstorming and developing new ideas.


External Benchmarking & Networking:

  • Focus: Learning from other high-performing teams within your industry or beyond.
  • Benefits: Provides valuable insights into best practices and inspires the team to push their own boundaries.
  • Options:
  1. Attend industry conferences or workshops featuring presentations from successful teams.
  2. Participate in professional networking groups to connect and share knowledge with peers.



Remember, the best development options will depend on your team’s specific needs and goals. Consider conducting a team needs assessment to identify areas for growth and choose the approaches that will be most impactful.