BSBPEF502 Develop and use emotional intelligence

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About Course


This unit focuses on the development and application of emotional intelligence in the workplace. Initially, it involves preparing by developing criteria to evaluate emotional strengths and weaknesses, assessing these against the criteria, identifying potential emotional stressors, and exploring responsive methods, including seeking feedback for confirmation. The next phase is to actively develop one’s emotional intelligence by analysing co-workers’ emotional responses, creating a plan to address various emotional expressions, and employing techniques to demonstrate flexibility, adaptability, and consideration for others’ emotions in decision-making. Furthermore, it involves consulting with stakeholders to pinpoint areas for enhancing one’s emotional intelligence.

Lastly, the unit advocates for fostering the development of emotional intelligence in others by identifying opportunities for expression, creating tasks to illuminate the impact of personal behaviour and emotions, and implementing these strategies in alignment with organisational policies and procedures. This comprehensive approach ensures a supportive and emotionally intelligent workplace environment.

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What Will You Learn?

  • 🤔 Identify personal emotional strengths and weaknesses through self-assessment and feedback.
  • 📊 Develop criteria for evaluating emotional intelligence in a professional context.
  • 🛡️ Recognise and manage emotional stressors to maintain workplace well-being.
  • 🗣️ Enhance communication skills by understanding and responding to others' emotional expressions.
  • 🔄 Apply adaptability and flexibility in interpersonal interactions.
  • 💡 Utilise emotional insights to inform decision-making processes.
  • 📝 Create actionable plans for personal and team emotional intelligence development.
  • 🤲 Foster an emotionally supportive and inclusive workplace culture.
  • 🔄 Encourage peers to express their emotions constructively and provide support.
  • 📈 Implement strategies to continually improve emotional intelligence within the organisation.

Course Content

Prepare to develop emotional intelligence
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace

Develop your emotional intelligence
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence

Promote development of emotional intelligence in others
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

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