Course Content
Prepare to develop emotional intelligence
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
Develop your emotional intelligence
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
Promote development of emotional intelligence in others
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures
BSBPEF502 Develop and use emotional intelligence
About Lesson

Our emotions are far more complex than simple labels like “happy” or “sad”. They arise from a fascinating interplay between our brains, bodies, and life experiences. At the core of our emotional processing is a brain region called the amygdala. This almond-shaped structure acts as our emotional radar, rapidly scanning our environment for threats or rewards. When the amygdala detects something significant, it triggers a cascade of physiological changes – our heart races, our breathing changes, and our muscles tense or relax. These physical sensations contribute a great deal to what we actually feel as an emotion.

Alongside this, the amygdala communicates with the prefrontal cortex – the brain region responsible for reasoning and decision-making. This allows us to interpret and modulate our emotions, sometimes downplaying initial reactions if needed. However, in moments of heightened emotion, the amygdala can temporarily override our rational thinking, leading to those impulsive reactions we might later regret.

Beyond the brain, our bodies are awash in chemicals called neurotransmitters, which play a crucial role in influencing our moods.

Dopamine is linked to pleasure and reward, motivating us to pursue things that make us feel good.

Oxytocin is the neurochemical that has allowed humans to become social creatures. It is responsible for the feeling of empathy, which makes us feel closer to others by encouraging social bonding during its release.

Serotonin impacts mood regulation, contributing to a sense of calm and well-being. Then there’s Endorphins. These are hormones secreted by the brain that play a role in the masking of pain or discomfort. These hormones are strongly associated with the fight or flight response that we have carried throughout our evolution. These neurochemicals often work in complex combinations, rather than solely determining one specific emotion.

The relationship between our emotions and our bodies is a two-way street. Our emotional state influences physical health (think of tension headaches or stress-related illnesses). Equally fascinating, our bodies impact our emotions. Research suggests that simply changing our posture or facial expressions can subtly shift the way we feel. This mind-body connection is powerfully leveraged in practices like mindfulness, where focusing on the breath and bodily sensations helps regulate emotions and increase self-awareness.

Understanding this intricate dance between brain, chemicals, and body allows us to appreciate the complexity of our emotional experiences. It’s why simply saying “calm down” usually doesn’t work – our emotions have a physiological basis that takes time to settle. This knowledge can aid us in developing greater emotional intelligence, recognising the signals our bodies send us, and discovering techniques to manage our emotions in healthy, effective ways.