Course Content
Prepare to develop emotional intelligence
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
Develop your emotional intelligence
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
Promote development of emotional intelligence in others
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures
BSBPEF502 Develop and use emotional intelligence
About Lesson

Wouldn’t it be great if everyone around you just got you? And you didn’t have to struggle to understand why others did what they did? While we will never likely get to a workplace where this is reality, having a highly emotionally intelligent team will fundamentally improve communication and understanding.

Developing the EQ of others involves a series of steps that focus on understanding, managing, and effectively responding to the emotional dynamics of individuals and teams. As a leader, you can use the following steps to foster EI among your co-workers:

Step 1 Analyse and Document Emotional Responses of Co-workers 

  • Observation: Actively observe the emotional responses of your team members in various situations, including during meetings, under stress, and in day-to-day interactions. Take note of both verbal and non-verbal cues such as tone of voice, facial expressions, and body language.
  • Feedback: Encourage an environment where team members feel comfortable giving and receiving constructive feedback. Use this feedback to gather insights into how individuals handle emotions.
  • Reflection Meetings: Hold regular meetings where team members can reflect on emotional experiences in the workplace. This could be integrated into regular team meetings or one-on-one sessions.
  • Documentation: Keep a record of these observations, feedback, and discussions, ensuring confidentiality and respect for personal boundaries. This documentation will help in identifying patterns and emotional triggers.


Step 2 Develop a Plan for Identifying and Responding to a Range of Emotional Expressions 

  • Emotional Literacy Training: Provide training sessions to improve the team’s vocabulary and understanding of emotions. This can help in accurately identifying emotions in oneself and others.
  • Response Strategies: Develop and share strategies for responding to various emotional expressions. This could include de-escalation techniques for managing conflict, strategies for providing support during stressful times, and ways to celebrate successes.
  • Role-playing: Use role-playing exercises to practice responses to hypothetical emotional scenarios. This can help team members feel more prepared for real-life situations.


Step 3 Apply Techniques That Indicate Flexibility and Adaptability in Dealing with Others in the Workplace 

  • Empathy Exercises: Encourage exercises that enhance empathy, such as perspective-taking activities where team members share and discuss their viewpoints.
  • Adaptive Communication: Train team members to adapt their communication style to suit the emotional state of their colleagues. For example, being more patient and supportive when a team member is stressed.

Personality Lingo’s Free Communication Style Quiz: This quiz offers insights into your communication approaches and preferences, helping you understand how you come across to others. It’s a practical tool for exploring different communication styles within your team.

Atlassian’s Communication Style Quiz: Atlassian provides a quiz to help you find out if you’re an influencer, dominant, conscientious, or steady communicator. 

  • Cultural Sensitivity: Promote awareness and sensitivity towards cultural differences in emotional expression and management to foster an inclusive environment.


Step 4 Apply Techniques That Show Consideration for the Emotions of Others When Making Decisions 

  • Inclusive Decision-Making: Include team members in decision-making processes, especially when decisions significantly impact them. This promotes a sense of ownership and respect for their emotions.
  • Emotional Impact Assessment: Before making decisions, assess their potential emotional impact on team members. Consider strategies to mitigate negative impacts or to enhance positive ones.
  • Transparent Communication: Communicate decisions clearly and empathetically, explaining the rationale behind them and addressing any emotional concerns raised by team members. 


Step 5 Consult with Relevant Stakeholders and Identify Improvement Areas for Own Emotional Intelligence 

  • Self-Assessment: Regularly assess your own emotional intelligence, recognizing areas for improvement. This can be done through self-reflection, feedback from peers, or formal assessments.
  • Stakeholder Feedback: Actively seek feedback from team members, peers, and superiors on your emotional intelligence, particularly in areas such as empathy, emotional regulation, and leadership.
  • Continuous Learning: Commit to ongoing learning and improvement in emotional intelligence through workshops, training, and other educational resources. Encourage a culture where continuous personal development is valued and supported.


By systematically implementing these steps, you can help develop a more emotionally intelligent workplace where team members are more aware of their own and others’ emotions, leading to improved communication, collaboration, and overall workplace atmosphere.