Course Content
Establish Work Practices
1.1 Identify relevant stakeholders 1.2 Identify organisational objectives and practices 1.3 Evaluate current work conditions 1.4 Determine working conditions that allow innovative practices according to organisational policies and procedures 1.5 Identify organisational resources relating to innovation 1.6 Build and lead team and maximise opportunities for innovation
Create and Implement an Innovative Environment
2.1 Evaluate the impacts of changing work environment 2.2 Collaborate with stakeholders and develop ideas for enhancing work environment 2.3 Identify and select resources required for enhancing work environment 2.4 Assess the ability of the workspace to support innovation 2.5 Assist team members to adapt and perform in new work environment 3.1 Encourage creative mindsets, collaborative working and development of positive workplace relationships 3.2 Reinforce the value of innovation according to organisational vision and objectives 3.3 Take risks to open up opportunities for innovation 3.4 Select ways of celebrating and encouraging innovation 3.5 Encourage and support evaluation of innovative ideas
Share and Evaluate Your Innovative Ideas and Work Environment
4.1 Share relevant information, knowledge and skills on innovative practices with stakeholders 4.2 Provide and encourage formal and informal learning opportunities to develop skills required for innovation 4.3 Create opportunities where individuals can learn from the experience of others 4.4 Seek and respond to suggestions, improvements and innovations from all team members
BSBSTR501 Establish innovative work environments
About Lesson

Creative thinking and innovative work practices are essential for fostering an environment where new ideas can flourish and lead to meaningful advancements. Here are three distinct approaches:

Design Thinking:

  • Description: Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success. It involves five phases: Empathise, Define, Ideate, Prototype, and Test. This iterative process encourages understanding users, challenging assumptions, redefining problems, and creating innovative solutions to prototype and test.

  • Application: In practice, a team might start by empathising with their target users to deeply understand their needs and challenges. They then clearly define the problem, brainstorm a wide range of creative solutions (ideation), build prototypes, and test these with users. This approach can be applied to product design, service improvement, or process optimisation, encouraging a deep understanding of user needs and iterative experimentation.

Agile Methodology:

  • Description: Originally developed for software development, Agile Methodology is now applied across various industries to promote adaptive planning, evolutionary development, early delivery, and continual improvement. It encourages flexible responses to change and promotes collaborative work practices. Key elements include sprints or short development cycles, regular reflection and adaptation sessions (retrospectives), and a strong emphasis on stakeholder collaboration.

  • Application: Teams working in an agile manner break their work into small, manageable tasks that are completed in short cycles or sprints, allowing for rapid iteration and adjustment based on feedback. This approach fosters a culture of continuous improvement, where innovation is driven by ongoing learning, adaptability, and team collaboration. For instance, a marketing team might use agile practices to quickly develop, test, and refine campaigns in response to changing market dynamics.

Brainstorming and Divergent Thinking:

  • Description: Brainstorming is a widely used technique that encourages the generation of a large number of ideas in a short period, aiming to solve a specific problem or challenge. Divergent thinking, a key component of brainstorming, involves thinking in varied and unconventional directions to explore many possible solutions. The goal is to defer judgment and encourage the free flow of ideas, fostering creativity and innovation.

  • Application: In a brainstorming session, team members might gather to generate ideas for a new product feature, a marketing strategy, or solving an operational challenge. Rules might include avoiding criticism, welcoming wild ideas, aiming for quantity over quality, and combining or improving on existing ideas. This practice can lead to the discovery of unique and innovative solutions that might not emerge through more conventional thinking processes.


Each of these practices offers a different pathway to innovation, catering to various contexts and challenges. By incorporating these approaches into their workflows, organisations can enhance their capacity for creative problem-solving and innovation