Course Content
Establish systems and processes
1.1 Identify current systems and processes that facilitate continuous improvement 1.2 Identify and define improvement needs and opportunities for the organisation 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities 1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
Monitor and adjust performance strategies
2.1 Confirm relevant systems and processes meet organisation sustainability requirements 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes 2.4 Identify and evaluate ways in which planning and operations could be improved 2.5 Make recommendations and communicate strategies to relevant stakeholders
Manage opportunities for further improvement
3.1 Evaluate outcomes and identify opportunities for improvement 3.2 Seek feedback from relevant stakeholders on systems and processes 3.3 Identify other areas for improvement and document feedback for future planning
BSBSTR502 Facilitate continuous improvement
About Lesson

Decision making can be quick, or thoughtful – but rarely can it be both. Using established models can assist greatly in the quality of your decisions, especially when it comes to allocating resources to a new idea or continuous improvement suggestion. In addition to the straight-forward technique discussed in the video, below are links to a number of recognised decision making processes – some formal, some less-so. 

Follow the links for further reading and information on each.

1. Rational Decision-Making Model:

2. Intuition-Based Decision-Making:

3. Satisficing Decision-Making:

4. Delegation:

5. Escalation:

6. Coin Flipping/Random Selection:

  • Wikipedia (Limited information, but discusses the concept):
  • This process isn’t generally recommended for serious decision-making. The other resources listed provide more relevant decision-making techniques.

7. Brainstorming:

8. Nominal Group Technique (NGT):

9. Delphi Technique: