Course Content
Establish systems and processes
1.1 Identify current systems and processes that facilitate continuous improvement 1.2 Identify and define improvement needs and opportunities for the organisation 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities 1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
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Monitor and adjust performance strategies
2.1 Confirm relevant systems and processes meet organisation sustainability requirements 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes 2.4 Identify and evaluate ways in which planning and operations could be improved 2.5 Make recommendations and communicate strategies to relevant stakeholders
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Manage opportunities for further improvement
3.1 Evaluate outcomes and identify opportunities for improvement 3.2 Seek feedback from relevant stakeholders on systems and processes 3.3 Identify other areas for improvement and document feedback for future planning
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BSBSTR502 Facilitate continuous improvement
About Lesson

Two leadership approaches that are particularly effective in fostering innovation within organisations are transformational leadership and servant leadership. Both approaches can create an environment that encourages creative thinking and innovation among team members. Here’s how each approach supports innovation:

Transformational Leadership:

  • Description: Transformational leaders inspire and motivate their followers to exceed their own self-interests for the good of the organisation, and to achieve higher levels of performance. This type of leadership is characterised by four key components: idealised influence, inspirational motivation, intellectual stimulation, and individualised consideration.
  • Support for Innovation: Transformational leaders encourage innovation by challenging the status quo and encouraging creative thinking. Through intellectual stimulation, they foster an environment where team members feel safe to express novel ideas and take risks. By providing a clear vision and inspiring team members, they can drive collective enthusiasm towards innovative goals. For example, a transformational leader in a tech company might challenge their team to develop a groundbreaking new software solution, providing support and encouragement throughout the process.

Servant Leadership:

  • Description: Servant leadership focuses on the growth and well-being of people and the communities to which they belong. Rather than putting the accumulation of power first, the needs of others, especially team members, are prioritised. Key characteristics include listening, empathy, stewardship, and commitment to the personal development of others.
  • Support for Innovation: Servant leaders promote innovation by creating a supportive culture that prioritises the development and empowerment of team members. By actively listening and responding to the needs and ideas of their team, servant leaders can unlock the creative potential of each individual. This approach can lead to a more engaged and motivated team, willing to explore innovative solutions. For instance, in a design firm, a servant leader might facilitate workshops where all team members can contribute ideas for a new project, ensuring that each voice is heard and valued.