Course Content
Establish systems and processes
1.1 Identify current systems and processes that facilitate continuous improvement 1.2 Identify and define improvement needs and opportunities for the organisation 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities 1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
Monitor and adjust performance strategies
2.1 Confirm relevant systems and processes meet organisation sustainability requirements 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes 2.4 Identify and evaluate ways in which planning and operations could be improved 2.5 Make recommendations and communicate strategies to relevant stakeholders
Manage opportunities for further improvement
3.1 Evaluate outcomes and identify opportunities for improvement 3.2 Seek feedback from relevant stakeholders on systems and processes 3.3 Identify other areas for improvement and document feedback for future planning
BSBSTR502 Facilitate continuous improvement
About Lesson

In this lesson, we explore common policies and procedures related to digital systems, decision-making processes, and continuous improvement systems within organisations.

Whilst these are typical, your own organisation may have variations to these and may include several other processes related to these areas. Research these to gain a better understanding of what is available to you in your own organisation:

Digital Systems are used within organisations to access and store almost all of their information. As such, these relate to the process of continuous improvement in two ways; firstly, as a means of identifying, recording, monitoring and implementing improvement suggestions, and, as a focus of improvement themselves.

  • Acceptable Use Policy (AUP): Defines acceptable and unacceptable uses of organisational technology, including email, internet access, and company devices. This policy helps protect sensitive information, prevent misuse, and ensure responsible online behavior.
  • Data Security Policy: Outlines guidelines for data security practices like password management, data encryption, and access controls. This policy helps organisations comply with data privacy regulations and minimize the risk of data breaches.
  • Bring Your Own Device (BYOD) Policy: Defines rules for using personal devices for work purposes. This policy helps ensure data security, maintain device compatibility, and manage potential liability issues.


Decision-Making Processes

  • Decision-Making Matrix: Establishes a framework for making decisions based on pre-defined criteria like cost, risk, and impact. This policy provides clarity on who makes decisions for various situations and ensures consistent decision-making across the organization.
  • Escalation Procedures: Outlines the process for elevating complex decisions to higher levels of management. This policy ensures timely decision-making and avoids bottlenecks in the decision-making process.
  • Conflict Resolution Policy: Provides a structured approach for resolving disagreements between employees. This policy helps maintain a positive work environment and minimises disruption due to unresolved conflicts.


Continuous Improvement Systems

  • Change Management Policy:Defines the process for implementing new procedures, technologies, or organisational changes. This policy ensures smooth transitions, minimises disruptions, and fosters employee buy-in for new initiatives.
  • Non-Conformance Reporting Procedure:Establishes how to report deviations from standard procedures or quality expectations. This procedure allows for timely identification and correction of issues, promoting continuous improvement.
  • Employee Suggestion System:Formalises a way for employees to submit suggestions for improvement. This policy encourages employee engagement in continuous improvement and leverages the collective knowledge of the workforce.
  • Continuous improvement register: A central document that tracks all efforts to enhance processes, products, or services. It logs improvement ideas, actions taken, progress updates, and outcomes. This record helps organisations identify trends, measure success, and ensure continuous improvement initiatives stay on track.
Exercise Files
ITEM 2 – Continuous Improvement register template.xlsx
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