Course Content
Establish systems and processes
1.1 Identify current systems and processes that facilitate continuous improvement 1.2 Identify and define improvement needs and opportunities for the organisation 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities 1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
Monitor and adjust performance strategies
2.1 Confirm relevant systems and processes meet organisation sustainability requirements 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes 2.4 Identify and evaluate ways in which planning and operations could be improved 2.5 Make recommendations and communicate strategies to relevant stakeholders
Manage opportunities for further improvement
3.1 Evaluate outcomes and identify opportunities for improvement 3.2 Seek feedback from relevant stakeholders on systems and processes 3.3 Identify other areas for improvement and document feedback for future planning
BSBSTR502 Facilitate continuous improvement
About Lesson

In this lesson, we’ll look at 4 business systems and requirements. Each of these relates directly to the way the business deals with innovation and continuous improvement. 

Knowledge Management (KM):

  • KM is the systematic creation, capture, storage, sharing, and application of knowledge within an organisation. It focuses on capturing the collective expertise of employees and making it readily available for others to use.
  • Insofar as continuous improvement (CI) is concerned. KM can be administered through the effective use of a CI register (example raised in the last lesson). 


  • Uses:
    • Improving decision-making: By sharing knowledge and best practices, employees at all levels can make better-informed decisions.
    • Enhancing innovation: Knowledge sharing can spark new ideas and lead to creative solutions.
    • Reducing redundancy: KM systems can help eliminate the need for employees to reinvent the wheel by providing access to existing knowledge resources.
    • Boosting employee productivity: Easier access to relevant information can save employees time and effort.
    • Preserving institutional knowledge: KM helps capture and retain valuable knowledge that might otherwise be lost due to employee turnover.


Quality Systems

  • Quality systems are frameworks for ensuring consistent quality in products or services. They involve setting standards, monitoring processes, and identifying areas for improvement. Common quality system frameworks include ISO 9001 (general quality management) and Six Sigma (data-driven quality improvement).


  • Uses:
    • Reducing errors and defects: By identifying and addressing potential problems before they occur, quality systems help minimise mistakes and improve product or service quality.
    • Enhancing customer satisfaction: Consistent quality leads to satisfied customers who are more likely to do repeat business and recommend the company to others.
    • Improving efficiency and reducing costs: Quality systems can help identify and eliminate waste in processes, leading to operational efficiencies and cost savings.
    • Gaining a competitive edge: Businesses with a strong reputation for quality can differentiate themselves from the competition.


Sustainability Requirements:

  • These are guidelines or regulations that businesses need to follow to minimise their environmental impact and operate in a socially responsible manner. Sustainability requirements can address issues like waste management, energy consumption, resource use, labor practices, and ethical sourcing, and are an ideal focus for CI ideas.


  • Uses:
    • Reducing environmental impact: By complying with sustainability requirements, businesses can minimise their footprint and contribute to a healthier environment.
    • Managing risks: Ignoring sustainability issues can lead to regulatory fines, reputational damage, and potential disruptions in the supply chain.
    • Meeting customer expectations: Consumers are increasingly demanding sustainable products and services from businesses they patronise.
    • Attracting and retaining talent: A commitment to sustainability can be a key factor for attracting and retaining top talent who are looking to work for socially responsible organisations.


Performance Management Systems:

  • Performance management systems are processes for setting goals, evaluating performance, and providing feedback to employees. They provide a framework for ensuring employees are aligned with organisational objectives and are continuously developing their skills and knowledge.


  • Uses:
    • Improving employee performance: By setting clear goals and providing regular feedback, performance management systems help employees understand expectations and improve their work performance.
    • Identifying training and development needs: The performance evaluation process can identify areas where employees need additional training or development support.
    • Making informed compensation and promotion decisions: Performance data can be used to make data-driven decisions about promotions, pay raises, and other personnel actions.
    • Enhancing employee engagement: Regular performance conversations and recognition of achievements can help employees feel valued and more engaged in their work.