Course Content
Reviewing existing policies
1.1 Identify existing policies in the organisation 1.2 Analyse existing policies according to organisational procedures 1.3 Evaluate improvement needs and opportunities 1.4 Consult with relevant stakeholders and confirm need for new policy development
Establish the need for policy development
2.1 Identify internal and external factors likely to cause changes to organisation policy 2.2 Consult with relevant stakeholders and document impacts of factors identified 2.3 Analyse need for new policy against internal and external environment and existing policies 2.4 Identify and recommend to relevant stakeholders priority areas for policy development according to organisational procedures 2.5 Identify and analyse associated issues and risks likely to impact policy development 2.6 Implement risk management processes
Prepare for and develop policy
3.1 Identify type of information required to develop policy 3.2 Outline policy requirements according to organisational procedures 3.3 Develop an analytical framework for the development of policy 3.4 Source, analyse and apply relevant information to support policy development according to organisational policies and procedures 3.5 Develop, consult with and recommend to relevant stakeholders a range of policy options and assessment criteria 3.6 Obtain approvals from stakeholders according to the policy development plan and organisational policies and procedures 3.7 Draft policy according to consultations, feedback and organisational policies and procedures 3.8 Facilitate agreement to policy via organisational channels and relevant stakeholders
Release and review policy development processes and policy
4.1 Communicate with relevant stakeholders responsible for implementing new policy 4.2 Facilitate discussion and manage dissenting stakeholders 4.3 Release and promote the policy according to organisational requirements 4.4 Seek feedback and respond to relevant stakeholders for future improvements for policy development
BSBSTR503 Develop organisational policy
About Lesson

Identifying improvement needs

It may be difficult to distinguish between a good and a better policy without a lot of exposure to and experience with policy in general. It may be subtle, like the choice of wording, or it may be obvious, like a change of legislation.

For example, policies in some organisations may still include the use of pronouns to describe staff, such as ‘he will do X’ or ‘she will file Y’. Due to the nature of change in western cultures, these references may not be suitable and therefore require a re-write to make the policy gender-neutral. The same applies to cultural references or even the inclusion of new cultural norms such as including a Welcome to Country when broadcasting webinars (within a communications policy).

More directly, changes to legislation will require compliance by a specified date. Usually, legal or other expert advice is provided to the organisation when changes impact them. The change is usually flagged months in advance to allow organisations to change policies where relevant.

Where to start?

A good place to start is with policies that don’t usually impact day to day operations, as these are the most likely to require updates. They are less volatile and are often left behind when improvements are made in other areas of the organisation. For example, the organisation may have a policy that denotes   spending limits on corporate credit cards. If this isn’t something that is referred to very often, then the limit may become outdated (too low) over time.

Another common area for review is when organisational structures change and reporting lines are altered. This can have a widespread impact on policies where approvals, sign-offs and other references are required.

“Have no fear of perfection – you’ll never reach it.” – Salvador Dali

Policies are written by humans, for humans, and therefore they will always have flaws. Whether it’s down to interpretation, or they’re legally ambiguous, you will always find somewhere within a policy where an improvement can be made. As famous US Football coach, Vince Lombardi, says: “Perfection is not attainable, but if we chase perfection we can catch excellence.”