Course Content
Reviewing existing policies
1.1 Identify existing policies in the organisation 1.2 Analyse existing policies according to organisational procedures 1.3 Evaluate improvement needs and opportunities 1.4 Consult with relevant stakeholders and confirm need for new policy development
Establish the need for policy development
2.1 Identify internal and external factors likely to cause changes to organisation policy 2.2 Consult with relevant stakeholders and document impacts of factors identified 2.3 Analyse need for new policy against internal and external environment and existing policies 2.4 Identify and recommend to relevant stakeholders priority areas for policy development according to organisational procedures 2.5 Identify and analyse associated issues and risks likely to impact policy development 2.6 Implement risk management processes
Prepare for and develop policy
3.1 Identify type of information required to develop policy 3.2 Outline policy requirements according to organisational procedures 3.3 Develop an analytical framework for the development of policy 3.4 Source, analyse and apply relevant information to support policy development according to organisational policies and procedures 3.5 Develop, consult with and recommend to relevant stakeholders a range of policy options and assessment criteria 3.6 Obtain approvals from stakeholders according to the policy development plan and organisational policies and procedures 3.7 Draft policy according to consultations, feedback and organisational policies and procedures 3.8 Facilitate agreement to policy via organisational channels and relevant stakeholders
Release and review policy development processes and policy
4.1 Communicate with relevant stakeholders responsible for implementing new policy 4.2 Facilitate discussion and manage dissenting stakeholders 4.3 Release and promote the policy according to organisational requirements 4.4 Seek feedback and respond to relevant stakeholders for future improvements for policy development
BSBSTR503 Develop organisational policy
About Lesson

Our last step is to implement a process to monitor and improve the policy based on feedback. This goes beyond any existing scheduled reviews and improvements. The process may even form part of the organisations continuous improvement policy, which can be key to effective policy management over time. This process can involve:

  • Feedback Surveys:Conducting surveys or questionnaires to gather feedback from stakeholders on the policy’s clarity, effectiveness, and impact. The frequency and detail of the survey will be determined by the priority allocated to the policy change. For instance, a high priority change to worker compensation might require several surveys over a 12 month timeframe to capture all relevant feedback during a financial period.
  • Regular Reviews:Scheduling periodic reviews of the policy to assess its relevance and identify areas for improvement should already be built into the policy development process. If not, this step can be added here.
  • Data Analysis:Analysing data on policy compliance, incidents, or complaints to identify trends and potential issues. Where appropriate this analysis can form part of any reports to management concerning the policy and its effectiveness. As discussed previously, data is very persuasive, so ensure you utilise the feedback effectively by creating data sets that can aid future decision-making.
  • Policy Updates:Revising the policy based on feedback and data analysis to ensure it remains current and effective. This is actioned through the release process with special attention to version control measures and storage requirements (i.e. where the policy is located for staff access, and how the version is controlled for accuracy and currency).



Six months after the implementation of the social media policy, HR sends out a survey to employees to gather feedback on its effectiveness. The feedback reveals that some employees are unsure about the policy’s application to personal social media use outside of work hours. HR updates the policy to clarify this aspect and communicates the changes to all employees.