Course Content
Reviewing existing policies
1.1 Identify existing policies in the organisation 1.2 Analyse existing policies according to organisational procedures 1.3 Evaluate improvement needs and opportunities 1.4 Consult with relevant stakeholders and confirm need for new policy development
Establish the need for policy development
2.1 Identify internal and external factors likely to cause changes to organisation policy 2.2 Consult with relevant stakeholders and document impacts of factors identified 2.3 Analyse need for new policy against internal and external environment and existing policies 2.4 Identify and recommend to relevant stakeholders priority areas for policy development according to organisational procedures 2.5 Identify and analyse associated issues and risks likely to impact policy development 2.6 Implement risk management processes
Prepare for and develop policy
3.1 Identify type of information required to develop policy 3.2 Outline policy requirements according to organisational procedures 3.3 Develop an analytical framework for the development of policy 3.4 Source, analyse and apply relevant information to support policy development according to organisational policies and procedures 3.5 Develop, consult with and recommend to relevant stakeholders a range of policy options and assessment criteria 3.6 Obtain approvals from stakeholders according to the policy development plan and organisational policies and procedures 3.7 Draft policy according to consultations, feedback and organisational policies and procedures 3.8 Facilitate agreement to policy via organisational channels and relevant stakeholders
Release and review policy development processes and policy
4.1 Communicate with relevant stakeholders responsible for implementing new policy 4.2 Facilitate discussion and manage dissenting stakeholders 4.3 Release and promote the policy according to organisational requirements 4.4 Seek feedback and respond to relevant stakeholders for future improvements for policy development
BSBSTR503 Develop organisational policy
About Lesson

Remember that a policy document will be seen by the majority of employees of the organisation. Ensuring that the information you include is factual, relevant and up-to-date will dramatically improve the acceptance and application of that policy. But how do we know that our source information is correct?

Evaluating Information: The CRAAP Test

The CRAAP test is a widely used framework for evaluating the quality and reliability of sources. It stands for:

  • Currency: Is the information up-to-date and relevant to your policy document?
  • Relevance: Does the information relate to your topic and answer your research question?
  • Authority: Who is the author or creator of the information? Are they qualified and credible?
  • Accuracy: Is the information supported by evidence and free from errors or biases?
  • Purpose: What is the purpose of the information? Is it to inform, persuade, or entertain?


Types of Sources

Academic research typically relies on different types of sources, each with its strengths and weaknesses. These are broken down into primary (direct), secondary, and tertiary sources and include:

  • Scholarly Articles: Peer-reviewed articles published in academic journals are considered highly credible due to the rigorous review process they undergo.
  • Books: Books published by reputable academic presses can provide in-depth analysis and context.
  • Government Reports and Statistics: These sources often contain reliable and up-to-date data on various topics.
  • Reputable Websites: Websites from government agencies, educational institutions, and reputable organisations can be valuable sources of information.
  • Previous Policy Documents: These are often the best source of information when determining the way the policy is worded, accessed, controlled and distributed.


For guidance on different types of sources, refer to Library Guides at the University of the Sunshine Coast:


Fact-Checking and Verification


It’s essential to verify the accuracy of information from multiple sources before using it in your research. Fact-checking websites and tools can help you identify misinformation and confirm the validity of claims.

Some reliable fact-checking resources include:





Referencing and Citations:


Properly referencing and citing your sources is crucial for academic integrity and giving credit to the original authors. Different citation styles exist (APA, MLA, Chicago), and it’s important to follow the guidelines specified by your institution or publication.

For guidance on referencing, refer to the University of Melbourne: