This unit centers on effective communication protocols within an organisation. It begins with analyzing internal and external information needs and then developing communication protocols aligned with organisational goals. These protocols should be adaptable to various contexts and supported by relevant materials. It also covers coordinating communication efforts, including directing others to communicate in line with organisational requirements and explaining complex information persuasively. It emphasises motivation for respectful communication, even among diverse backgrounds, and addressing communication challenges to ensure clarity.
Furthermore, it covers persuasive presentation and negotiation techniques, such as using various communication styles, presenting information clearly and persuasively, and negotiating with a focus on key outcomes. And lastly, it emphasises reviewing communication practices through mentoring, feedback collection, identification of areas for improvement, and implementation of improvement plans for team or organisational communication processes. Overall, this unit equips individuals with essential communication skills and strategies to facilitate effective communication in diverse contexts.
What Will You Learn?
- 📚 Analyse and determine the specific information needs within the workplace, both internally and externally.
- 🌐 Design or refine communication protocols to align with and support the organisational objectives and information requirements.
- 🔄 Adapt communication protocols to effectively address diverse contexts and scenarios encountered within the organisation.
- 📄 Develop and prepare supportive materials to facilitate the implementation and adherence to established communication protocols.
- 🗣️ Guide and ensure team members communicate in alignment with organisational standards and objectives.
- 💡 Clearly articulate complex concepts to influence and inform stakeholders positively.
- 🤝 Encourage inclusive communication, respecting diverse perspectives and fostering a culture of mutual respect.
- 🚧 Proactively identify and address communication obstacles to enhance clarity and comprehension.
- 🎭 Utilise a range of communication styles tailored to meet the needs of various audiences.
- 💼 Deliver presentations that are concise, clear, and compelling, effectively persuading and engaging the audience.
- 🔄 Critically assess differing viewpoints and negotiate to achieve consensus while focusing on essential outcomes.
- ✅ Finalise and enact negotiation results through appropriate and effective communication channels.
- 👥 Offer mentorship to enhance the communication skills of colleagues, contributing to their development and the organisation's overall effectiveness.
- 🔍 Gather and analyse feedback from multiple sources to refine and improve communication strategies and negotiations.
- 📈 Identify communication shortcomings within team or organisational practices and document them for future reference and action.
- 📈 Develop and execute strategic plans to enhance the efficiency and effectiveness of communication processes within the organisation.