Course Content
Establish communication protocols
This topic centers on establishing effective communication protocols within an organisation. It involves analysing information needs, developing or structuring protocols aligned with organisational goals, adapting them for different contexts, and preparing materials to support their implementation.
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Coordinate effective communication
This topic focuses on coordinating effective communication within an organisation. It involves directing others to align their communication with organisational requirements and goals, explaining complex information persuasively, motivating respectful communication, particularly among diverse backgrounds, and addressing communication challenges to ensure clarity and understanding.
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Present and negotiate persuasively
This topic focuses on persuasive presentation and negotiation skills. It includes identifying and utilising diverse communication styles for various audiences, presenting information clearly and persuasively, evaluating differing perspectives and outcomes critically, negotiating toward final outcomes with a focus on key objectives, and confirming and implementing negotiated or communicated outcomes effectively using appropriate methods.
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Review communication practices
This topic centers on reviewing and improving communication practices. It involves providing mentoring to assist others in achieving communication goals, gathering feedback from diverse sources to manage communication and negotiation outcomes, identifying and documenting areas for improvement in team or organisational communication practices, and implementing plans to enhance communication processes.
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BSBXCM501 Lead communication in the workplace
About Lesson

To successfully implement and support communication protocols, employees need to understand and accept the code. Remember that communication is a two-way process and staff should acknowledge receipt and understanding of the protocol. They should also be given the opportunity to clarify and ask questions.

As you prepare materials to support and implement the protocol, consider:

  • the employee handbook
  • the company Intranet
  • notice boards
  • training (one-on-one or group).