Course Content
Establish communication protocols
This topic centers on establishing effective communication protocols within an organisation. It involves analysing information needs, developing or structuring protocols aligned with organisational goals, adapting them for different contexts, and preparing materials to support their implementation.
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Coordinate effective communication
This topic focuses on coordinating effective communication within an organisation. It involves directing others to align their communication with organisational requirements and goals, explaining complex information persuasively, motivating respectful communication, particularly among diverse backgrounds, and addressing communication challenges to ensure clarity and understanding.
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Present and negotiate persuasively
This topic focuses on persuasive presentation and negotiation skills. It includes identifying and utilising diverse communication styles for various audiences, presenting information clearly and persuasively, evaluating differing perspectives and outcomes critically, negotiating toward final outcomes with a focus on key objectives, and confirming and implementing negotiated or communicated outcomes effectively using appropriate methods.
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Review communication practices
This topic centers on reviewing and improving communication practices. It involves providing mentoring to assist others in achieving communication goals, gathering feedback from diverse sources to manage communication and negotiation outcomes, identifying and documenting areas for improvement in team or organisational communication practices, and implementing plans to enhance communication processes.
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BSBXCM501 Lead communication in the workplace
About Lesson

Think back to what you learnt about communication as a two-way process. Often, we need to take follow-up action (either directly related to the initial communication or as a result of the communication). This might be to:

  • *provide additional information to supplement initial communication
  • *clarify issues that were ambiguous in the original communication
  • *correct errors in communications
  • *sign a document or prepare one for signing
  • *re-draft or revise communication materials
  • *provide the information in another format or using another channel, method or medium
  • *undertake an activity specified in the communication, for example:
  • *meet with others
  • *provide resources
  • *perform a task