Course Content
Establish communication protocols
This topic centers on establishing effective communication protocols within an organisation. It involves analysing information needs, developing or structuring protocols aligned with organisational goals, adapting them for different contexts, and preparing materials to support their implementation.
Coordinate effective communication
This topic focuses on coordinating effective communication within an organisation. It involves directing others to align their communication with organisational requirements and goals, explaining complex information persuasively, motivating respectful communication, particularly among diverse backgrounds, and addressing communication challenges to ensure clarity and understanding.
Present and negotiate persuasively
This topic focuses on persuasive presentation and negotiation skills. It includes identifying and utilising diverse communication styles for various audiences, presenting information clearly and persuasively, evaluating differing perspectives and outcomes critically, negotiating toward final outcomes with a focus on key objectives, and confirming and implementing negotiated or communicated outcomes effectively using appropriate methods.
Review communication practices
This topic centers on reviewing and improving communication practices. It involves providing mentoring to assist others in achieving communication goals, gathering feedback from diverse sources to manage communication and negotiation outcomes, identifying and documenting areas for improvement in team or organisational communication practices, and implementing plans to enhance communication processes.
BSBXCM501 Lead communication in the workplace
About Lesson

While everyone is different and will communicate in a way that reflects their personality and leadership style, as a workplace leader, you may need to adapt your communication style as you interact with a variety of audiences. When establishing the intended audience of any communication, consider:

• the person/group relevant to the communication (e.g. personality type, ability, cultural background, preferred method of communication)

• previous communication that has occurred in relation to the topic (e.g. task description) • environmental factors (e.g. workplace culture)

• the urgency of the required communication

• likely response to the communication

• legislative and organisational process and procedural requirements.

Influencing others

The communication style you adopt and the values you role model will determine how successful you are in influencing others.