Evaluate a training program

Collecting and evaluating the information

Cover the following steps when collecting and evaluating the program information to ensure you complete it accurately:

  1. Identify the most appropriate technique(s) for gathering quantitative and qualitative data and information
  2. Develop evaluation instruments to gather data and information
  3. Arrange workplace visits and meetings, and access to data and information
  4. Collect data and information and store in compliance with the record keeping and privacy policies and procedures of the organisation
  5. Identify and record potentially useful information which is not identified in the evaluation plan
  6. Collate and process data relevant to the evaluation

Gathering information

This is an important phase of any review. Before we look at information gathering, let us clarify some of the terms that are used.

Data is defined as unrelated or unlinked facts about one or more subjects. Information is created when unrelated pieces of data are connected to form a picture on a specific topic. Knowledge is achieved when data and information are combined and analysed in such a way as to gain a sound understanding of the subject and draw logical conclusions upon which informed decisions can be based. The term quantitative deals with numbers or data which can be measured. Qualitative data on the other hand deals with descriptions or data that can be observed but not measured, such as client satisfaction levels. 

The research phase of the review process entails gathering enough facts (both measurable and observable), which when analysed and evaluated will lead to sound conclusions. When gathering information it is therefore important to ensure that enough is collected to give a realistic overview of the topic.